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Contact Us: 1-800-548-4660

Frequently Asked Questions

Below are some of our most frequently asked questions. If you cannot find an answer to your question, please contact us

Billing

 
When is my bill issued / due? 

Bills are prepared on the 10th of each month, unless that day falls on a weekend, then billing may go out a day before or after the 10th. The net amount of your bill is payable within 20 days of the date the bill is issued. If the bill is not paid by the next billing date, a disconnect notice is mailed. If bill is not paid by the date shown on the disconnect notice, the service is subject to disconnection.

 
Can I pay my bill online?

Yes, we offer online bill pay. If you are a new user you will need your account number and an email address to get started. Access SmartHub online account access by clicking here.

 
How do I update my address?

Updating your address is very easy.  Just complete and mail back our change of address form. We will process your change of address form once we receive it. 

 
How can I set up/ update my billing credit card / automatic withdrawal? 

You can find information on setting up or updating you billing information in the Account/Payment forms section of our Service Forms page. 

 

Service

 
How do I get new electrical services set up at my home or business?

Visit our New Services page for all the details on how to get new services set up at your home or business. 

 
My power has gone off. What do I do? 

First go to your main electrical panel to see if a breaker has tripped. If problem is not in main panel, call a neighbor to determine if other homes in the area have the same problem. If the problem is NOT within your home's wiring or if several homes in the area are involved, then call OCEC to report the outage. Having your name, meter number or account number and street address available for the operator will insure that a lineman is sent to the correct location.

Cloudcroft ~ 575-682-2521

Alto ~ 575-336-4550

Carrizozo ~ 575-648-2356

After Hours ~ 1-800-548-4660

 
What happens if my service has been disconnected?

If service is disconnected, additional deposits may be required and a reconnect fee may apply.  If account is reconnected after normal business hours, on weekends or on holidays an additional overtime fee will be added. If you have any questions about this please call the billing department at 575-682-2521. (WARNING: Reconnecting your service on your own after it has been disconnected for any reason is a dangerous practice and is an illegal act. New Mexico law makes any tampering with a meter, or attempting to steal electricity in any way, an illegal act that is punishable by fine or imprisonment or both.)

 

Safety

 
How do I stay safe around electrical equipment? 
Follow these tips to stay safe around electrical equipment / lines. Visit our Safety Page for additional electric safety guidelines.
  • Consider any electric line dangerous. Keep all objects away from power lines (such as kites, ladders and antennas).
  • Do not attempt to raise or move electric lines.
  • Before digging or excavation work is started, please call NM OneCall to have underground utility lines marked. Just dial 811 or 1-800-321-2537. New Mexico One Call will then send out a request for all utility companies in your area to come and mark underground lines. For more information please visit www.nmonecall.org.
  • Always stay away from any electric line down on the ground. Call OCEC immediately if you encounter a downed electric line.
  • Never touch a person or object that is in contact with a power line.
 
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